Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want MediaWright to keep you up to date with MediaWright news, software updates and the latest information on products and services click www.Grimmster.com and update your personal contact information and preferences.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
- We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
- When you interact with MediaWright, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the MediaWright products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
- We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
- We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve MediaWright’s products.
Your MediaWright ID and related information
The MediaWright website allows you to create a “MediaWright ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password for security. The system saves your information and assigns you a personal MediaWright ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the MediaWright Store or register a new product, all you need to do is enter your MediaWright ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your MediaWright ID it will be available for all your transactions with MediaWright globally.
Publicly displayed information is public
If you use a forum, bulletin board or chat room on an MediaWright website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. MediaWright is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, MediaWright will collect that information from your interaction and the information will become publicly available.
When we disclose your information
MediaWright takes your privacy very seriously. MediaWright does not sell or rent your contact information to other marketers.
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for MediaWright to make certain personal information about you available to companies that MediaWright has a strategic relationship with or that perform work for MediaWright to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with MediaWright’s policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
MediaWright takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
MediaWright uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from MediaWright Online Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.
Integrity of your personal information
MediaWright has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.
Cookies and other technologies
For example, knowing your first name lets us welcome you with a greeting the next time you visit the MediaWright. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products, personalize service and provide you with customer service.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. MediaWright will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the MediaWright website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
Our company wide commitment to your privacy
As we said, MediaWright takes protecting your privacy very seriously. To make sure your personal information is secure; we communicate these guidelines to MediaWright employees and strictly enforce privacy safeguards within the company. In addition, MediaWright supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.
For questions about copyright, intellectual property and licensing, please contact us at:
sales at grimmster.com
New Smyrna Beach, Florida, 32168
This Statement is effective as of August 1, 2010.