No Freight Forwarding Addresses: We do not allow orders to be shipped to freight forwarding addresses. We ship internationally to almost any country in the world.

PO Boxes: Shipments to PO Boxes are reviewed on a case by case basis and may be declined.

No Hotel Addresses: We do not allow orders to be shipped to hotels. Please provide a permanent street address. 

Refunds: All orders that are declined by us due to any of these rules are voided with your method of payment and the order is canceled.

Shipping within the USA

Most orders under 5 lbs will be shipped at a flat rate of 8.95. The exceptions will be shipped by one of these other methods. If you live in the continental US, we think that USPS Priority Mail is a great way to ship. It typically will get your package to you in 2 days at a reasonable cost. This Priority Mail 2-day delivery turn-around is better than UPS Ground, for instance, which can take as much as 5 business days. In the US, USPS Priority Mail provides tracking information and is an overall great service. If a UPS method (like "UPS Ground" or "UPS 3-day") is more expensive or even similarly priced to USPS Priority Mail, we recommend choosing Priority Mail as your package will get to you faster. Any free shipping that may be offered is only valid within the continental United States. If you are shipping to Alaska, Hawaii or Puerto Rico then consider USPS or UPS as your best option. 

As we are based in White Bear Lake, Minnesota, USPS First Class can be a good and economical service option as delivery time can be as little as 3-4 days.

Shipping to countries outside the USA

Shipping packages to outside the continental US can get expensive and various shipping options can take a long time. Generally, if you choose USPS First Class be prepared to wait many days if not weeks for your order to arrive. These packages are often held up in outgoing customs as well as in incoming customs once the package arrives in your destination country. All of the USPS shipping methods are generally challenged by the fact that the package is handed from USPS to the local postal service of your destination country. This "hand-off" often creates delays and issues with solid tracking information. USPS First Class does not provide any tracking for shipments to countries outside of the US. Even USPS methods for packages leaving the US that should provide tracking details (like Priority Mail and Express) often show only sporadic tracking details.

We strongly advise against using USPS First Class for international orders as it is the slowest and most unreliable shipping method available. If you care about your package and the cost goes above $50 USD, we would always advise you pick a more reliable shipping method such as USPS Priority Mail or UPS. 

Generally, almost 100% of the packages we send arrive at their destination country even if a package is severely delayed. We've seen packages 'disappear' in a black shipping hole only to re-emerge weeks later at the customer's destination. 

Where is my shipment?

Log in to your account and look at your order history. Each order will show if it was shipped and provide a tracking link, if available, given your selected shipping methods.

How long until my order ships?

You should plan for at least 2 business days from the time your order is placed until it is shipped. While we do our best to get orders that are placed before noon (EST) shipped out on the next day, we cannot always guarantee such a short processing time.